Policies


Privacy policy

I DO NOT STORE ANY DATA YOU SHARE TO MY WEBSITE. 

 

I physically cannot. I have nowhere to store it. No server database. So even if Rihanna herself asked politely to see your data, I wouldn’t have anything to show her. 

What happens on your device stays on your device. 

Shipping Policy

Thank you for visiting and shopping at Etherealsouls.com. Following are the terms and conditions that constitute my shipping policy. 

 

Shipping Processing Time

All orders are processed within 2-14 business days. It may take up to 2-4 weeks for orders to arrive due to delays within the Postal Service. 
Orders are not shipped or delivered on holidays.

If I am experiencing a high volume of orders shipments may be delayed up to two weeks. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, I will contact you.

Refund Policy

Unfortunately there are always risks when shipping glass online. I package all items extremely well, especially glass items. I don’t normally have issues with glass breaking in transit but it has happened before. If an item arrives broken it is due to postal handling, and a partial refund will be offered so long as I am notified within 24 hours of delivery and photos are provided.

All information regarding all items are on the listings. No refunds will be granted for mistakes that were not made on my end. 

 

Examples:

Incorrect Address

Purchasing the wrong item 

Not reading listing details